Privacy Policy
We care about your privacy here at QuiverOakMeadow
Data We Gather
When you reach out to us for corporate flower arrangements or gift services, we collect information you provide willingly. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may gather additional business information such as company registration details, preferred delivery schedules, and budget considerations. This helps us deliver a tailored service that fits your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Data
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
QuiverOakMeadow respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal data as a priority and implement suitable technical and administrative measures to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Only authorized staff who require the information to deliver services can access customer data.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal information. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your personal data is used.
To exercise these rights, contact us via the information listed at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service engagement
- Payment records: seven years to meet tax and accounting requirements
- Website analytics data: two years and two months for service improvement analysis
- Marketing preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie settings in your browser preferences. However, turning off certain cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third‑party sites or services. This privacy policy covers only QuiverOakMeadow and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third‑party sites you access via links on our site.
Policy Updates
We may occasionally revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates are made, we will update the "Last Updated" date near the top of this policy.
We invite you to review this policy from time to time to stay informed about how your privacy is safeguarded.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
QuiverOakMeadow Privacy Team
221B Baker Street, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within about five business days.